Where can the orders be shipped to?

We sincerely appreciate your interest and support in our products. However, we regret to inform you that currently, our shipping services are exclusive to the United States. Should you have friends or relatives residing in the United States, you might consider having your items shipped to their address and request them to forward it to you. We deeply appreciate your continued support and sincerely apologize for any inconvenience this may cause. Thank you for your understanding and patience.

How long will it take to deliver my package?

Our store’s order processing time ranges from 1 to 2 business days. Our order cut-off time is 5:00 PM (PST), Monday through Sunday. Orders purchased after 5:00 PM (PST) will be processed and shipped in the following business days (postponed for holidays).

How much do I have to pay for shipping?

The postage rates are as follows:

USPS First Class Package Shipping: Free shipping for orders over $59.99(inclusive). Postage is $4.9 for less than $59.99.

Track Order

Please contact customer service for order information after shipment, if you have created a login account with us, you can track your order by logging directly into your account and accessing the order status page.

Once you have received your approval, you will receive an order confirmation email. Once your order has shipped, you will receive a second email (up to 48 hours) and a link and track your shipment.

Loss of goods

I’m sorry this happened, although we are not responsible for this, please contact us with the order number, and we will try our best to help you contact the logistics company.

Order Processing Time Is Too Long

Our order processing time is usually 1-2 business days. If there is a delay, we will give a $6 coupon as compensation. If you need to apply for a return, please consult our customer service to help you handle it. We apologize if it times out. You can contact us by email, and we will arrange a refund for you as soon as possible, and your payment amount will be returned to your payment account. The time for the refund to arrive varies depending on the payment method, usually 1 to 2 business days.

Sales Tax

FurmiturePretty will bear all the taxes and charges incurred by your purchase.

Acceptance/Receipt

Please check whether the package is in good condition before signing for receipt. In case of damaged packaging or out of-stock;
Please reject and contact customer service in time, we will follow up in time;
If others sign for it, it is deemed to be signed for by the person himself.

Attention

Should you have any queries or need clarification regarding our policies, don’t hesitate to reach out to our dedicated customer service team. We’re available around the clock to assist you. Give us a call at +(1)(408) 416-7017, or drop us a line via our Contact Us form. We strive to respond to all inquiries within 24 hours. Your satisfaction is our priority.